PROPERTY LAWYERS
Our aim is to ensure that your legal work is performed in an efficient friendly and cost effective manner. In the unlikely event of there being any aspect of our service with which you are unhappy, please do not hesitate to contact the fee earner with conduct of your matter. If this cannot be resolved, please contact Sharon Lelkes to discuss your concerns. If matters then cannot be resolved within 28 days, you may contact our Conveyancing Manager Victoria Harper who will conduct a separate review of your complaint. If the matter then cannot be resolved, you should contact The Legal Ombudsman to ask them to consider the complaint further if you have not received a satisfactory response within nine to 12 months of receiving the complaint – telephone number 0300 555 0333/e-mail enquiries@legalombudsman.org.uk or by post P O Box 6167 Slough SL1 0EH.
Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to one year from the date of the act or omission or up to one year after discovering a problem. The ombudsman deals with service-related complaints; any conduct related complaints will be referred to the Council for Licensed Conveyancers.
If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers of Wework 120 Moorgate, London EC2M 6UR – telephone number 020 3859 0904. Please note that all complaints to the Legal Ombudsman must be made no later than 6 years from the date of the act/omission.
Monday to Thursday
9am to 1pm
Closed 1 hour for lunch
2pm to 5pm
Friday
9am to 1pm
Closed 1 hour for lunch
2pm to 4.30pm
Closed Saturdays, Sundays & Bank Holidays
Freehold: Most houses in the UK are freehold, this means you own the property and the land the property it sits on.
Leasehold: Flats and apartments are typically leasehold, meaning you own the flat or apartment but the land is owned by another party, the freeholder.
Freehold: Most houses in the UK are freehold, this means you own the property and the land the property it sits on.
Leasehold: Flats and apartments are typically leasehold, meaning you own the flat or apartment but the land is owned by another party, the freeholder.
Freehold: Most houses in the UK are freehold, this means you own the property and the land the property it sits on.
Leasehold: Flats and apartments are typically leasehold, meaning you own the flat or apartment but the land is owned by another party, the freeholder.
Freehold: Most houses in the UK are freehold, this means you own the property and the land the property it sits on.
Leasehold: Flats and apartments are typically leasehold, meaning you own the flat or apartment but the land is owned by another party, the freeholder.